- Call 1-800-782-6790 and our friendly customer service people will process your order & answer your questions. Or click here to ORDER NOW.

- Your pre-purchased Welcome Door Mats are inventoried in a pre-production status at our host facility in South Carolina. We await your online redemption order before processing your door mat with a unique Border Shape (Charleston and Greek Key), Door Mat Shape (Half Round or Rectangle), and 3 variations of monograms (Single Letter, Last Name, and 3 Letter). Next, your personalized monogram letters are applied through an electrostatic flocking process that permanently bonds the black colored fibers to the coir fibers. In addition, they are fade and weather resistant. The imaging process can take up to 3 business days (excluding weekends & holidays).

Once you have placed your inventory order online or with our customer service department your Online account is automatically set up and ready for use. You will be sent an order confirmation via e-mail with online instructions (including Username and Password). You are now ready to Redeem Online - One unit at a time. Drawing down on your inventoried stock and customizing each Welcome Door Mat.

Frequently asked Questions!

How do I place an order?
You can place an order online or call us at 1-800-782-6790 to speak with one of our customer service representatives. You can pay with Visa, Mastercard, or American Express. We do accept checks, however, any redeemed products will not be processed until the payment is recieved.
Mail Payments to:
VRS Marking
c/o Perfect Closing Gift - HomeDecor
567 Camino Mercado Ste. A
Arroyo Grande, CA 93420

Can I cancel my order for inventoried items?
You may cancel your order and receive a partial refund within 45 days of order placement. There will be a $50.00 service charge for all cancelled orders. After 45 days orders are non-refundable.

Do I need to add personalization to the Welcome Door Mat?
No, you can choose to put other words instead of last names. Some ideas are Welcome, Come in, Namaste, Hello, or you can use the purchase date and put EST. 3-16-2016 (example date only)

I found an error in my Online redemption order. Can I fix it?
Yes, if you contact us before 2:00 p.m the next business day after Online redemption and we have not produced your product, we will be happy to cancel or make any changes as need. In order for changes to be accepted please make sure you have verbal confirmation or we have responded via e-mail with acceptance. Take special care when reviewing your order. Check your spelling, dates and names carefully.

I made a mistake on the item I ordered. Can I get a replacement?
In the event that you make an error and need a replacement, we offer a replacement cost equal to our lowest list price at 100 units plus freight cost.

What is your turn around time once I place an order?
In house manufacturing time is 10 business days or sooner, holidays & weekends excluded. Please allow additional time for shipping via UPS Ground. You can expect to receive your order via UPS within 12-14 business days, but since shipping times may vary, we cannot guarantee a specific delivery date. If you need a gift fast, contact us BEFORE placing your order and talk to a representative so that we may find ways to expedite your order.

Shipping- Domestic and International
As a rule, most of our domestic and Canadian packages are sent via UPS Ground Service. UPS does not deliver to PO Boxes so please provide a valid street address when placing your order.

Shipping charges are based on shipping within the continental United States. Shipment to locations outside the continental United States will incur additional shipping charges.

Alaska and Hawaii Shipments:
Please note that all shipment to Hawaii and Alaska are required by UPS to ship via 2-day air and all orders to these states will be adjusted accordingly. We will email you with the actual shipping amount for your approval prior to processing your order.

At this time we do not ship to Canada. Due to the cost of the product and the large size of the shipping boxes it is not cost effective for Canadian shipment.

Do you offer a guarantee?
VRS Marking and our PCG HomeDecor sister company believes in the the quality of every product we sell, therefore, we try to be very descriptive in the materials used for each item. Understandably, personalized items cannot be accepted for return unless they are damaged or flawed. Of coarse, If we have made an error in the personalization we will be happy to exchange it free of charge.

Because of the process used to make our items, even if you order an item with no personalized text on it, the item is still custom made for you and is considered "personalized" and cannot be returned.

If your order is damaged in materials and/or workmanship you may return it in new condition and in its original packaging for a prompt credit to your account or exchange.

Customer is responsible for first contacting PCG HomeDecor regarding returns. All unauthorized returns will be refused upon arrival.

Please return the items via parcel post or any other preferred method to -
VRS Marking
c/o Perfect Closing Gift - HomeDecor
567 Camino Mercado Ste. A
Arroyo Grande, CA 93420

All returns must be sent postage paid. C.O.D.'s will not be accepted.

If you received "damaged" or "incorrect" merchandise, you have exactly 7 (seven) days upon receiving your order in which to return your merchandise. Once we receive your returned merchandise, we will immediately get your replacement sent right out to you.

This guarantee does not include items that are misspelled due to purchaser error. Please read instructions for personalizing and double check all spelling before submitting order.

Privacy Policy

VRS Marking and PCG HomeDecor do not release your name, email address, or any other personal information to any other companies or individuals.

The way we use information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Our commitment to data security:
Our customer's data security is very important to us. All credit card information is collected using a SSL secure server. Credit card information will not be sent via email or ant other unsecured means.